Support
Support Documents
Installation Guide
Star Code Features
Residential User Manual
Frequently Asked Questions
1. What is VoIP?
2. What's required to use the service?
3. How fast of an Internet connection do I need?
4. Can I keep my current phone number?
5. What area codes do you have?
6. What types of devices work with your service?
7. Can I use my fax machine with It's My Phone?
8. How many phone lines can I have?
9. Can I still use the Internet while making calls?
10. Does It's My Phone provide 911 or E911?
11. What Basic features are offered by It's My Phone?
What is VOIP?
The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your broadband Internet connection using a standard touch-tone phone.
- You make a call using VoIP by dialing a number on your phone, as you always have.
- To receive a call using VoIP, simply pick up your phone when it rings, as you always have.
All VoIP calls are carried over the Internet until each call needs to be directed to a regular phone line. This allows you to save money on local, long distance, and international calls. When you sign up, you are also given a new phone number that others can use to call you on your new VoIP service (though you may also be able to transfer your old phone number to the VoIP service). You will then be able to keep this phone number, no matter where or how often you move.
- VoIP provides the same quality as a traditional phone service, and you get more features for less money.
- Substantial savings compared to traditional phone services
- Regular local phone service is no longer needed
- Ability to move anywhere and keep the same number
- Detailed online tracking to monitor your account activity
- Phone features not offered by traditional phone providers
return to top
What's required to use the service?
It couldn'tbe simpler.
- High Speed Internet
- A VoIP Adapter or VoIP Business Phone
return to top
How fast of an Internet connection do I need to use It's My Phone?
To use the It's My Phone service, the only requirement is a high-quality broadband connection. It's My Phone recommends at least 128kbs of bandwidth (64kbs uplink and 64 kbs downlink) be available per phone line. Although 128kbs is the minimum required, we recommend 150kbs to allow for a buffer of 22kbs for Internet usage (web browser and email) while talking on the phone.
return to top
Can I keep my current phone number with It's My Phone?
Yes. If It's My Phone offers phone numbers in a city or town near you there's a good chance you can keep your existing phone number if you switch to It's My Phone. This is called Local Number Portability (LNP).
In order to begin enjoying the It's My Phone service, we recommend that you sign up with a It's My Phone number. Then, when any issues have been resolved, we can begin porting your number. In the meantime, we suggest that you downgrade your current land line to the minimum level of service while you wait for LNP to take effect. You can continue to use your It's My Phone number to make your local and long distance calls at our great rates.
Learn more about Local Number Portability (LNP).
return to top
What area codes do you have available?
Remember, Your area code no longer depends upon the physical location of your phone. You can select a number in the available area code you find most convenient for those you call, and call you.
For example: If you live in Miami, you can have a New York area code and number. If you have friends, family or business in the New York area, they would simply dial your L.A. number and be connected to your It's My Phone phone in Miami.
They do not pay long distance. and neither do you!
Of course you may select a Miami area code if you would like, or you can have more than one number connected to your phone.
You can activate It's My Phone service today, enjoy all the features and start saving money, even if numbers in your city or town today are not yet available. When the number you want becomes available, you can switch your It's My Phone phone number.
return to top
What types of devices work with your service?
Virtually any touch-tone telephone can be used with the It's My Phone service on a VoIP Adapter. Corded and cordless telephones both work well. You also have the option of using a Business PBX type phone or Softphone.
return to top
Can I use my fax machine with It's My Phone?
Though It's My Phone customers have experienced high success in placing and receiving fax transmissions, It's My Phone has not yet certified support for fax. Most Business accounts come with a free Virtual Fax account.
return to top
How many phone lines can I have?
As many as you would like, and you save money every month on each one. Currently, It's My Phone supports one primary line per device/account. As long as you have enough internet bandwidth there's no limit.
return to top
Can I still use the Internet while making calls?
Yes. Your computer and the It's My Phone service can share your Internet Connection
return to top
Does It's My Phone provide 911 or E911 services?
Yes, but It's My Phone 911 service operates differently than traditional 911. Learn More about EMERGENCY 911 SERVICE.
return to top
What Basic Features are offered by It's My Phone?
View a complete list of Basic Features. All of our Basic calling features are included in your monthly plan at no additional charge.
return to top
|
